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Create Claim

 

The Create Claim tab enables you to create an Issue to customer document directly on the Service Order form. 

WARNING

Create Claim tab is visible on the service order form, if the option Create Claim is enabled in the Service Order document type.

 

The data on the tabs changes when the order is created.

Table of contents

  1. Before the issue is created
  2. After the issue is created

1. Before the issue is created

This tab allows you to create new or link existing issue to customer.

Document Type  Select the document type for creating the issue claim to the customer.
Packing Slip Date Enter a date of a packing slip to be displayed on created document.
Invoice Date Enter a invoice date to be displayed on created document.
VAT Date Enter a VAT date to be displayed on created document.
Create Doc. By clicking this button, a new document is created in the Issue to Customer with the document type selected in the Document type field.
Link to document Select an existing Issue to Customer  document from the menu.
Link

By clicking this button, the existing Issue to Customer document selected in Link to document field is linked and displayed in the tab. The order link is also recorded on the Links – Movements panel.

2. After the issue document is created

After the issue document is created or linked, the lines of the Issue to Customer document are displayed.

Hint

After creating or linking the issue to supplier this section is also identical to Issue to Customer form's Lines tab. You can read more about this tab in the chapters Lines of Returned Customer Claim and Value Bar of Returned Customer Claim.

 

RELATED TOPICS:

 Service Order

 Issue to Customer

 Received Customer Claim

 

 

  

     


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