Service

The Service module is designed for companies which offer repair services or give warranty for sold products. Specific for the Service module are balanced receipts and issues. The amount of received items must be equal to the issued amount and vice versa. Therefore, the Service module has pre-defined a warehouse for claims. Billable issues of goods and services are recorded with ordinary invoices, which are linked with service orders (see Service orders and Billable issue).

Functions of the module Service are: 

• Receiving - for receiving items, either to service from customers or returned from service from suppliers;
• Issue - for returning items to customers or sending items to suppliers;
• Service order - for issues from and receipts to the service warehouse (like with service issues and receipts) with the option to include billable issues from any warehouse;
• Reports - for reports of the Service module.

WARNING It is recommended to read Service claim processing before going into further detail.