The service order is a combination of three document, with the received customer claim being the primary one. The document number of the received customer claim is also the number of the service order. General settings for service order documents are set in Document Types | Goods Service Order. Service order documents are in fact not document types of their own, but all receiving document types that have Service - Customer in the Receiving box selected. One such document type is predefined.

The three documents that make up a service order are:

• received customer claim which is used to receive items to service (see also received customer claim),
• returned customer claim which is used to return items to customers (see also returned claim to customer),
• billable issues which are used to charge customers for goods and services provided as part of service procedures (see also Issuing goods with a document).

The wizard provides some additional functions.