For receiving items to service, you first have to select the type of document, with which you are receiving the service request of the customer. For this purpose, one type of document is preset, you may also designate more of them, if you wish to separate service receiving into categories (for example, service shops on various locations, field service, services for various types of goods).

When you select type of document from the menu, the form for receiving of complaint of the customer opens:

Receiving complaint of the customer can be divided into:

• Taskbar
• Document Header
• Lines and Line Functions
• Value Bar

Related topics:

• Find Customer by Serial Number