Servicing WO List
After logging in to the Field Service Granule, the program opens the Servicing WO list. The form displays the list of Servicing WOs (work orders). The list can be customized by selecting filters in the Search button.
The details of Servicing WOs are displayed on Service WO cards, where you can find general information about the particular Servicing WO. The details include the name of the service, the service WO number, a picture of the employee, the date of creation, percentage of completion and the status of the service WO.
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HINT
When you click on the particular Servicing WO card, the program opens the individual Servicing WO, where its details are displayed: operations performed on an individual Servicing WO, issued materials and used tools.
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Below is a description of the form’s features:
The header of the form shows a quick search filter that can be used to display the desired service WOs by the service WO name, service WO number or customer.
In the central part of the form, all the service WO cards that match the filters selected are displayed.
Each WO card (shown in the image at the beginning of this chapter under number 3 and detailed in the image below) contains general information about the service WO.
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Item
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The item ID from the Items register.
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Customer
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Customer name and address.
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| Servicing WO Look-up |
Clicking the magnifier button opens a new window Servicing WO Look-up to show additonal information about Servicing WO. |
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Pictures of employees
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Picture of one or more employees working in this service WO, with the option to add an employee to the service WO.
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 (Add employee)
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Clicking the plus button adds additional employees to the service WO.
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WO number
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Number of the WO that is made up of the year of creation of the service WO, the WO document type and the consecutive number of the service WO.
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 (Work indicator)
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Visible if the time is being recorded or an operation is in progress for the service WO.
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Date of WO creation
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The date of creation of the service WO.
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Status (progress in %)
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The progress of work done for the service WO in percentage.
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Clicking the Search (magnifier) button opens up a new window with general information about the selected servicing WO.
Clicking the Map button opens up a new window with a map view showing the locations of servicing WOs.
Clicking the Search button opens up a new form with filters for searching service WOs.