PANTHEON™ Help

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HelpDesk

HelpDesk

HelpDesk

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Clicking help icon in taskbar and selecting HelpDesk to obtain support or to report an error.

 

On top you see the registered user who will appear on incidents and answers you post together with the name of your company.

The following options are available online:

1139 - DataLab PANTHEON 5.5 | Financials | Manual Posting and the Journal Entry | Link to a page of online guide linked to the incident you submitted regarding an issue. Simply click it. This way you can check whether or not you can find the answer in online userguide topics. Clicking the option Help in the menu 75872. offers you the link as well.
Submit an incident (question, error, issue) to your support provider Submitting an incident: If you cannot find an answer to your problem, submit an incident to your support provider (see submitting an incident).
Viewing incidents and answers.
You can view all submitted incidents using a special HelpDesk application. This way answers can be observed easily.
For more information on how to use HelpDesk application...		 Viewing submitted incidents and received answers (see viewing incidents).
View recent PANTHEON 5.5 guide version. Links you to the most recent PANETHEON guide version on webserver.

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