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Using remote support

 

In the previous section, we saw how to start remote support.

This section is followed by sub-sections which will outline the use of this mechanism:

Changing the spoken language This section describes how to change the language in which Remote Support messages and screen forms are displayed,

Conversation between supporter and user

 The supporter and the user can have an internet chat throughout the session.
Showing your desktop to a supporter The supporter cannot look at your computer desktop without your approval. In order for him to be able to do anything on your computer, you must give him specific permission. This section describes the instructions for showing your desktop to a supporter.
File transfer Remote support makes it easy to transfer files.

 

RELATED TOPICS:

Basic concepts and guidance

PANTHEON windows and forms

Help
  

     


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