Service Order

This chapter describes the Service Orders part of the Service module.

The descriptions of all fields on the documents can be found at the following link:

• Service Order document

Issues and receipts in the Service module must be balanced, i.e. if an item is received to the service warehouse, it must eventually be issued.

The Service module covers procedures concerning repairs or replacement of items under warrrany, and determining whether an items was bought (directly or indirectly) from us and with which document. If the item has a serial number, its movement can be tracked in detail.

A variant of this process is when services are billed, for example:

• if the warranty is void due to improer use;
• if the customer wants a new component in the returned item;
• if the customer orders billable services.

In such cases, the usual tasks are:

• receive and issue via the service warehouse only items or services that are not billable;
• issue from the main warehouse only items or services that are sold; this way, inter-warehouse transfers of non-service items can be avoided.

Another possible use of service orders are maintenance agreements. In such cases, service orders can be used:

• to track hours spent on maintenance;
• to track the quantity and value of billable items issued and servces provided.