PANTHEON™ Help

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Command Line


 

In the Command line we find basic navigation buttons and options for setting your own profile for the HelpDesk application.

Organization The organization from which the logged-in user originates.
Type  Type of logged in user. For example, DL user (from Datalab).
Back The Back button is used primarily to move backward through a browsing history.
Home Page Button that takes the user to the starting point (Home Page) of the HelpDesk. 
New Button that opens a New Help Desk incident.
Calendar Button that opens users events in the Calendar. Events that took place through HelpDesk tickets are displayed by default in the monthly overview.
Full SCREEN Button that opens HelpDesk application in full screen mode.
Search (Go To) The field through which we search for the desired requests by number.  We enter the desired ticket number and press Enter. An Overview of the Incident (ticket) opens on the screen.
CV Button that opens a Contact form from HelpDesk logged in User and setting up personal settings.  
User

Button that shows User Name of HelpDesk logged in User. Trough  (Status) button the User can chage it`s status from Available (Default) to;

  • Bussy - the status is marked red. Busy is when users want to focus on something, and they still want to receive notifications.
  • Do not disturb or -   coworkers will see the dark red dot on users account icon, and the user will not see notifications for incoming messages when users status is set to Do Not Disturb.
  • Away - HelpDesk will automatically set users status from Available to Away when the HelpDesk app is in the background. On desktop and web, this will happen when users lock their computer or when they put it in the sleep mode.
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Related topics:

  Add a link to the topic in the User Manual

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