Desktop Sharing
Desktop Sharing
Desktop Sharing
The user can share his or her desktop with the support provider who can in this way provide visual assistance.
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The support provider cannot see your desktop without you explicit approval. Control over your desktop has to be approved separately, and can be cancelled anytime. You always see what the support provider is doing so you can learn from it, however, you can also monitor his or her actions to prevent any unauthorized access to sensitive areas. |
| Support Provider |
User |
To request access to the user's desktop the support provider must click Show.
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A prompt opens for the user, asking for desktop access.
With a shared desktop the user can show the support provider the problem in practical use.
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| The support provider can show the user the solution by taking remote control of the user's computer. |
The user can press F12 to allow the support provider remote control. While remote control is active, the ISL Light client is colored red.
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The connection can be cancelled anytime by clicking Cancel or Close. After the connection is closed remote support or access is no longer available. A session must be re-started. Except the ISL Light executable, no harmful files will remain on your computer. |