Subscription for Backup

This chapter introduces the process of ordering the eBusiness – Backup service.

The Backup service enables automatic and secure storage of PANTHEON databases in the Pantheon Datalab Cloud, where your data is protected with advanced encryption and security protocols. This ensures continuous business operations and peace of mind — even in case of data loss or local system failure.

hint For detailed information about package pricing and the specific terms of using our backup services, please visit Datalab’s website. To learn more or place an order, feel free to contact our consultants at +386 1 252 89 50 or sales@datalab.si.

Case summary The company Tecta stores its documents in eDocuments. However, to ensure additional security and enable the recovery of the PANTHEON database in case of errors or data loss, the company wants to back up these documents as well. For this purpose, the responsible person orders the Backup. The following steps are required: Access the User Pages Select the Backup Service Review the available Backup Service packages Review and confirm the terms, then place the order Sign the documents using BetrSign

1. Access the User Pages

The responsible person logs in to the Usersite pages and selects My Data | Order Additional Services.

important The Order Additional Services page on the Usersite is also accessible directly from PANTHEON. Detailed instructions can be found here.

2. Select the Backup Service

The Order Additional Services page opens, where they select Backup Service – MORE INFORMATION AND ORDER.

The Backup Service Order page opens, displaying information about the company, its legal representative, and the service packages.

important To order the service, accurate information about the company’s legal representative must be entered. Upon ordering, the representative will receive the document for signing, and a password to access the document will be sent to their mobile number. Detailed instructions for adding or editing the legal representative’s information can be found here.

3. Review the available Backup Service packages

After entering the legal representative’s information, they proceed to review the Backup packages.
Clicking the arrow next to a package displays a detailed description of that package.

important When the service is ordered, the smallest package is activated. The package is automatically upgraded to the next available package if the backup space usage exceeds the allocated space of the current package. If the additional space required exceeds 100 GB, multiple Backup 100 GB packages are charged. Example: A user has 125 GB of occupied space. In this case, two Backup 100 GB packages are activated.

4. Review and confirm the terms, then place the order

They review the special terms of service and, by checking the confirmation box, guarantee the accuracy and truthfulness of the legal representative’s information.

By clicking the Order Service button, the legal representative receives the service agreement for signing via email.

5. Sign the documents using BetrSign

The Legal representative receives a link to the documents for the ordered service via email and a password to access the document on their mobile phone.
Once the document is signed, the ordered service is activated.

important For a detailed guide on signing documents using the BetrSign service, follow the instructions at this link.