Analysing Trace
With the slowed working of the database, the speed of connection with the server must be checked. That is why there are two basic parameters available, which help us diagnose the problem. The parameters are ping and trace.
The Trace parameter tells us how the web package travels from the server to the work station (which path it takes). If there are a lot of transitions between routers, the speed of the data will fall (it will be lower than optimal).
The Ping/Trace panel can be accessed by clicking the Performance panel, located in the Administration panel.
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HINT
On the Ping/Trace panel, we can check the performance speed (ping) for the available Datalab services:
- Edgar
- DMS
- DMS Link
- Hosting IP
- UserSite
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CASE SUMMARY
Accountant Ashley carries out regular work tasks in the program, but the processes after clicking are carried out much slower than usual. Because of this, she informs the IT department of this situation. The person responsible from the IT department first checks the basic parameters for the web connection with the Edgar server.
The person responsible does this in the following way:
- Pinging the server
- Tracing the server
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The person responsible from the IT department first wants to check the performance speed of the connection to the Edgar server.
For a detailed step-by-step description, see chapter Analysing ping.
In the second step, the person responsible wants to check the trace of the web package trip which was sent during the ping analysis.
For this purpose, the person responsible clicks the 
button for the Edgar server on the Ping/Trace panel.
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HINT
In the Trace log window, the data is displayed as soon as you carry out the first step – pinging the server.
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The program returns the result.
In the Trace log window, the person responsible sees the following:
- A log of the trace of the web package trip to a server with the IP address 91.199.61.60 was carried out;
- the data travelled via one additional router with the IP address 192.168.83.1 before it reached the IP address of the Edgar server (IP address: 91.199.61.60)
Since the result is appropriate, the person responsible dismisses the possibility that the slow performance of the database was caused by the Trace parameter.
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HINT
In the same way, the person responsible carries out the Trace analysis for all available Datalab services:
- Edgar
- DMS
- DMS Link
- Hosting IP
- UserSite
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