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Complaints and Credit Notes

Complaints and Credit Notes

Complaints and Credit Notes

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You have outstanding payable for import of goods with the SAD in the amount of $100. Plus, you received damaged goods in the total worth of $10.

Receivable: 2210C $100

Based on complaints issued to supplier you can:

a) lower the outstanding payable amount 

Post supplier's credit note entered in the Goods | Receiving module, more precisely, e.g. in document 001X00001 in the negative amount of -$10,00.

Post it as reversed payable:

Post:  2210C -$10 (Select debit account in line of credit note.)

b) issue credit receivables 

Post supplier's debit memo entered in the Goods | Issue module, more precisely, e.g. in document 003X00001 in the positive amount of +$10,00. That is, you can later post it as credit receivable:

Post:  1210D +$10 (Select credit account in line of debit memo.)

and

b.1) Offset it with Payable

Post:  2210/2212 $10
 1212/1210 $10
 2212/1212 $10 (offset receivables)

b. 2) Close It by Payment

Post:  1100/1210 $100 (paying accounts receivable)
 2210/1100 $10 (paying accounts payable)

 


 

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