On-call duty

Treating animals is work that is carried out regardless of the working hours of the veterinary clinic. Outside of working hours, the veterinary staff is on standby for emergencies. Work during this time is called on-call duty. During on-call duty, the service is charged at a higher price. 

In this chapter, we will present an example of data entry on the treatment document during on-call duty, using the button  (On-call duty). The functionality is located on the tab Service performed, in the treatment documents, which we access in the menu Veterinary | Treatment.

TIP For more detailed information about the program forms, read in the PANTHEON VET Guide, in the chapter Service performed.

CASE DESCRIPTION The owner of the cattle, Gregor Holstein, called the emergency number of the veterinary clinic during the night and requested assistance with calving. The calving process had stopped because the calf was in an incorrect position for delivery. The veterinarian intervened and successfully resolved the calving procedure. He entered the treatment data into the treatment document and prepared an invoice for the service performed for the owner. He did this by following these steps: Creating the treatment document and entering data into the tabs Entering service data during on-call duty on the Service performed tab Issuing an invoice

1. Creating the treatment documentand entering data into the tabs

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2. Entering service data during on-call duty on the Service performed tab

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3. Issuing an invoice

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