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Ending a Remote Support Session

When the problem is resolved by the support specialist, remote support is terminated.

WARNING
  • After the session is over, no viruses or active programs that could compromise the security of your computer remain.
  • Only the Remote Support applet (ISLBoot.exe, approx. 100Kb) can remain on the disk, so that it does not need to be downloaded again at the next session.
  • The program is not active and does not respond to any requests from the internet.

 

Table of contents

  1. Ending the session
  2. Evaluating remote support

1. Ending the session

To end the support session, we click the End button or .

Then, we confirm that we really want to finish working with the program.

2. Evaluating remote support

After the session is finished, we have the opportunity to evaluate the level of support.

RELATED TOPICS:

Basic concepts and guidelines

PANTHEON windows and forms

Help

 

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