Help Desk to AION
After every provided answer to a question, AION asks whether the user is satisfied and whether the information was helpful.
If you do not find a solution from a conversation with AION, or you want additional explanation, AION offers the option to submit ticket to the Help Desk.
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CASE SUMMARY
While working in PANTHEON, Daniel Director used AION for help with classifying imported documents. AION has given Daniel several answers and links to instructions. The director wants to make sure the Classification Scheme was set correctly, and so wants to also submit a ticket to support – Help Desk. This is done as follows:
- Opening a Ticket
- Generating a Ticket
- Notification about the Ticket
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The person responsible used AION in PANTHEON, but wants to open a ticket for support – Help Desk despite several answers.
To get additional explanations and open a ticket for support, the person responsible selects the No button in AION's answer.
To AION's question Would you like to proceed with submitting a ticket to your designated support center?, the person responsible answers by clicking the Yes button.
The ticket is submitted to the support center.
Next, AION generates a ticket.
Automatically, a ticket is generated, containing all information from the conversation with AION.
Next, the user receives a notification about the ticket.
The user receives an e-mail with the notification about the ticket.
The user confirms the ticket by clicking the OK button.
