Service
The Service module is designed for companies which offer repair services or give warranty for sold products. Specific for the Service module are balanced receipts and issues. The amount of received items must be equal to the issued amount and vice versa. Therefore, the Service module has pre-defined a warehouse for claims. Billable issues of goods and services are recorded with ordinary invoices, which are linked with service orders (see Service orders and Billable issue).
The Service module covers procedures concerning repairs or replacement of items under warrrany, and determining whether an items was bought (directly or indirectly) from us and with which document. If the item has a serial number, its movement can be tracked in detail.
A variant of this process is when services are billed, for example:
- if the warranty is void due to improer use;
- if the customer wants a new component in the returned item;
- if the customer orders billable services.
In such cases, the usual tasks are:
- receive and issue via the service warehouse only items or services that are not billable;
- issue from the main warehouse only items or services that are sold; this way, inter-warehouse transfers of non-service items can be avoided.
Another possible use of service orders are maintenance agreements. In such cases, service orders can be used:
- to track hours spent on maintenance;
- to track the quantity and value of billable items issued and servces provided.
Functions of the module Service are:
- Receiving - for receiving items, either to service from customers or returned from service from suppliers;
- Issue - for returning items to customers or sending items to suppliers;
- Service order - for issues from and receipts to the service warehouse (like with service issues and receipts) with the option to include billable issues from any warehouse;
- Reports - for reports of the Service module.