Defining SMS and Email Notification Service Settings
Customers can be notified about a received order, reminded of an arranged appointment, notified about a special sales offer, etc., via email or SMS message.
The notification process is controlled by predefined workflows.
The following steps are needed for the business processes connected with SMS and email notification services to work:
To send SMS messages or use the SMS notification service, the SMS notification service must be activated beforehand.
For more information read chapter Activating the eSMS Notification Service
 |
WARNING
Activating the eSMS notification service is a one-time process. If you have already completed it, you can skip this step.
|
The exchange of SMS notifications using the predefined workflows takes place in the eSMS service Mailbox, which can be downloaded via Web service to the register.
|
WARNING
The Mailbox import is a one-time process. If you have already completed it, you can skip this step.
|
For the SMS and email notification service eWorkflow import follow the process described in the chapterTransferring eWorkflow via PANTHEON Web Service.
|
WARNING
Import of the business process is a one-time process. If you have already completed it, you can skip this step.
|
To ensure that SMS messages are successfully sent to subjects, the Subjects | General tab must have the telephone number and email of the subject, where notifications will be sent to.
 |
HINT
- For PANTHEON VET license users the imput of contact numbers and email is more detailed. See the chapter Entering an animal owner chapter.
- In order for the program to send a message to the owner, the checkbox next to the Mobile imput field must be selected. This signifies that the owner consents to SMS messaging notifications.
|