The Fill In Lines function allows you to find items that were received from customers and have been returned to them and now need to be properly recorded.

In the Unsolved Claims panel, select the items that have been returned. Click the Transfer button to move them to the Returned Items panel. Enter the quantity and, if required, serial numbers. The Document field will be filled in automatically. When you return to the Lines tab, all the items in the Returned Items panel are now there.

Unsolved Claims (data from received customer claim)

Returned Items

Line	The line number.
Item	The ID of the returned item.
Name	The name of the returned item.
Quantity	The returned quantity of the item. If the item is not tracked with serial numbers, the default quantity is zero. Enter the returned quantity of items. If the entered quantity is larger than the quantity that has been issued in the first place, an error is returned: The entered quantity is too large. If the item is tracked with serial numbers, the default quantity is zero. After entering the returned quantity, the Serial Number Input window opens, listing all serial numbers at the claim warehouse. If the item has been repaired, the serial number will be identical to the issued one. But if the item has been replaced, a different serial number is received. If part of the claim is already closed (with a credit note, for example) and you want to increase the quantity, a message is displayed: The claim received from the customer NNN has already been closed with the document YYY. Do you want to continue? If you enter the full quantity, a message is displayed: The quantity on the claim to the supplier NNN has been reached. Remove the link to the document?
U/M	The unit of measurement for the item.
Serial Number	The serial number of the returned item.
Document	The number of the document with which the item was received from the customer.
Document Line	The line number in the document with which the item was received from the customer.
Warr.	Denotes whether the item is under warranty.
Discount %	The discount granted to a billable item.
Price	The price of a billable item.
VAT	The tax type applied to a billable item.
Descr. of Repairs	The description of the performed repairs.
You can delete a line from the list of returned items by pressing Ctrl+Del. After reopening the window, that line will again appear in the Unsolved Claims panel.
Serial Numbers	Open the Serial Number Input window. It opens automatically after entering the quantity for items that are tracked with serial numbers.
S/N Overview	Open the Serial Number Reports window.