Rank: Datalab
Joined: 14/08/2009(UTC)
Posts: 1
Was thanked: 2 time(s) in 2 post(s)
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Da li je sada obavezno da se tiketi koji ne sadrže podatke klijenata označavaju kao public da bih videli i ostali partneri? Isto pitanje i za tikete koji su prebačeni u Knowledge base? Imamo prijavu od partnera da i dalje vidi samo svoje tikete, bez obzira da li posmatra All/Public/Entire pool?
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Rank: Datalab
Joined: 14/08/2009(UTC)
Posts: 0
Was thanked: 1 time(s) in 1 post(s)
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Partner vidi samo svoje tickete i tickete svojih korisnika - to je normalno, Takva je sada politika HD.
Ako ima na ticketu neka informativna vrednost za ostale, markira se kao public i stavi se u knowledge base.
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