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After entering Returned claim from supplier
document, the supplier is now returning the item he has successfully
repaired to you.
Example: You issue the supplier Claim made to supplier
document for three items you have bought from. The supplier repairs one of them
and in few days return it to the you (see also Claim
made to supplier).
1. Creating Claim Made to Supplier Document
1.1. Select a Document Type of the Returned Claim from Supplier
In the Service | receiving | From supplier menu, select
the desired document.
1.2. Entering Data in the Document Header of the Returned Claim from
Supplier
In the header of the Returned claim from supplier
document enter all required data. Especially information about the supplier
from whom you receive repaired items.
1.3. Fill Lines
A click on the Fill Lines
 panel will open a form
with two sections of lines, the Unsolved complaints
section above and the Returned goods
section below.
The work processing on the Fill Lines
panel: in the Unsolved complaints
section look for the item you have sent to the supplier and the supplier has
returned it to you and enter it in the system. When you click the Transfer
 button, the program
will move the item from the Unsolved complaint
section to the Returned goods
section. If you will double click the lines in the Unsolved complaints
section the program will move items in the Return goods
section too. Enter the Quantity
field in the Returned goods
section, the Serial Number field if
the item is tracked by serial numbers, and the Descr. of repairs
field is desired. The program will automatically fill the Iss. Claim Line
field
with the linked document.
After entering the Quantity field
in the Returned goods section, the
Quantity field in the
Unsolved complains
section will update or completely disappear if you return the entire quantity.
When you click on the Lines
 panel, lines from the
Return goods section of the Fill
Lines panel will appear, this are items the supplier has returned to
you.
General description of functions:
Linked topics:
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