After entering Returned claim from supplier document, the supplier is now returning the item he has successfully repaired to you.

Example: You issue the supplier Claim made to supplier document for three items you have bought from. The supplier repairs one of them and in few days return it to the you (see also Claim made to supplier).

1. Creating Claim Made to Supplier Document

1.1. Select a Document Type of the Returned Claim from Supplier

In the Service | receiving | From supplier menu, select the desired document.

1.2. Entering Data in the Document Header of the Returned Claim from Supplier

In the header of the Returned claim from supplier document enter all required data. Especially information about the supplier from whom you receive repaired items.

1.3. Fill Lines

A click on the Fill Lines panel will open a form with two sections of lines, the Unsolved complaints section above and the Returned goods section below.

The work processing on the Fill Lines panel: in the Unsolved complaints section look for the item you have sent to the supplier and the supplier has returned it to you and enter it in the system. When you click the Transfer button, the program will move the item from the Unsolved complaint section to the Returned goods section. If you will double click the lines in the Unsolved complaints section the program will move items in the Return goods section too. Enter the Quantity field in the Returned goods section, the Serial Number field if the item is tracked by serial numbers, and the Descr. of repairs field is desired. The program will automatically fill the Iss. Claim Line field with the linked document. After entering the Quantity field in the Returned goods section, the Quantity field in the Unsolved complains section will update or completely disappear if you return the entire quantity.

When you click on the Lines panel, lines from the Return goods section of the Fill Lines panel will appear, this are items the supplier has returned to you.

General description of functions:

• Service;
• Returned claim from supplier.

Linked topics:

• Claim made to supplier;
• Replacement for another item;
• Link to credit note;