After entering Returned claim from supplier document, the supplier has returned the repaired item and is replacing one item with another one.

Example: You issue the supplier Claim made to supplier document for three items you have bought from. The supplier repairs one of them and in few days and returns it to you, they replace the second with a working item and issue a credit note for the third item.

1. Replacement of the Item through the Returned Claim from Supplier Document

1.1. Fill Lines

A click on the Fill Lines panel will open a form with two sections of lines, the Unsolved complaints section above and the Returned goods section below. Through this document you have previously already received the item GSM/NO1600. Now, you will instead of the item MSTOLG/XC102-A receive the item MSTOLG/XC102.

1.2. Replacement

Create the receiving processing as usually (see Returned claim from supplier). First, transfer data of the issued item in the Returned goods section - item MSTOLG/XC102-A:

Secondly, in the Item field select the item you are receiving from the supplier instead of the item you have issued to the supplier. In our example, instead of the item MSTOLG/XC102-A select or enter the item MSTOLG/XC102 and enter the Quantity field:

Links between claims made to supplier and returned claims from supplier were established. The claim made to supplier is completed!

The balance of issuing and receiving quantities/item/goods is established!

4. Returned Supplier Complaint Report

Supplier claim is seen/available in solved complaints report:

General description of functions:

• Service;
• Returned claim from supplier.

Linked topics:

• Claim made to supplier;
• Returned claim from supplier;
• Link to credit note.