If a supplier cannot repair or replace defective goods you have returned to him, he can approve a credit note for unsuitable goods. This way, you first need to create a financial credit note Goods - Receiving module. You cannot create a credit note for goods (returning goods), because the goods were already issued/returned to the supplier (Claim made to supplier).

Example: You issue to the supplier a claim for three items you have bought from him. They repair one of them and return it to you (Returned claim from supplier), replace the second one with a working one (Replacement for another item),  and approve you a credit note for the third item.

1. Link Item to Credit Note

1.1. Fill Lines

A click on the Fill Lines panel will open a form with two sections of lines, the Unsolved complaints section above and the Returned goods section below.

In our example we through this document already received the two item, the repaired and the replaced item. Now, we will close the claim with the credit note for the third item. We have previously entered the credit note in the program.

1.2. Close Open Claim

In the Unsolved complaints section select the line you want to close with the credit note and click on the Close button. A Close Open Claim form opens, where you select in the Close outstanding item with document field the desired linked document (credit note):

If you click on the Close with document button, the program will close the line with the selected document.

2. Returned Supplier Complaint Report

General description of functions:

• Service;
• Close open claim.

Linked topics:

• Claim made to supplier;
• Returned claim from supplier;
• Replacement for another item.