After entering Returned claim from supplier
document, the supplier has returned the repaired item and is replacing one
item with another one.
Example: You issue the supplier Claim made to supplier
document for three items you have bought from. The supplier repairs one of them
and in few days and returns it to you, they replace the second with a working
item and issue a credit note for the third item.
1.
Replacement of the Item through the Returned Claim from Supplier Document
1.1. Fill Lines
A click on the Fill Lines
panel will open a form
with two sections of lines, the Unsolved complaints
section above and the Returned goods
section below. Through this document you have previously already received the
item GSM/NO1600.
Now, you will instead of the item MSTOLG/XC102-A
receive the item MSTOLG/XC102.
1.2. Replacement
Create the receiving processing as usually (see
Returned claim from supplier). First, transfer data of the issued item in
the Returned goods
section - item MSTOLG/XC102-A:
Secondly, in the Item field select
the item you are receiving from the supplier instead of the item you have issued
to the supplier. In our example, instead
of the item MSTOLG/XC102-A select or enter
the item MSTOLG/XC102 and enter the Quantity
field:
 |
Links between claims made to supplier and returned claims from
supplier were established. The claim made to supplier is completed!
|
|
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The balance of issuing and receiving quantities/item/goods
is established! |
4. Returned Supplier Complaint Report
Supplier claim is seen/available in solved
complaints report:
General
description of functions:
Linked topics: