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    Postopek reševanja in zapiranja incidentov
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Browsing Incidents

Browsing Incidents

Browsing Incidents

Incidents can be browsed in the following ways:
Incident Details In the list of incidents, double-click an incident or right click it and select Detail to see its details. Incident details are divided into the following sections:
Toolbar The toolbar contains button for common functions. The same functions can be accessed through the context menu.

See Toolbar Functions.

Related topics: Customizing Incident List Columns
Events Pane The Events pane contains a tree view of incident folders, into which they are put by:
  • the company of the registered user,
  • the registered user
  • incident status (open or closed)

An incident is closed if it has been marked as such by your support provider.

See also Incident Folders.

Related topics: Filtering and Sorting Incidents.

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