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Event Folders

Event Folders

Event Folders

53196.png

The Event Folders contains a tree view of incident folders, into which they are put by:

  • the company of the registered user,
  • the registered user
  • incident status (open or closed)

An incident is closed if it has been marked as such by your support provider.

Public Public incidents are marked as such by Datalab.

Mainly they are error reports. This allows you to see if an error has already been reported and if so, if it has been fixed or when it is planned to be fixed.

This also includes Datalab notifications to users and partners that should reach the widest possible audience.
All All incidents of your company, regardless of status or people involved.

That is all incidents that can be found in the allopened and allclosed folders.
All open All open incidents of your company, regardless of people involved.
My open All open incidents in which you are involved.
All my All incidents in which you are involved, regardless of status.

That is all incidents that can be found in the myopened and myclosed folders.
Involved  
My closed All closed incidents in which you are involved.

An incident is closed if it has been marked as such by your support provider.
All closed All closed incidents of your company, regardless of people involved.

An incident is closed if it has been marked as such by your support provider.
New Shortcut for creating a new incident).
Knowledge Base Here you can find those incidents assigned here by Datalab.

Here mainly belong answers to recurring issues or explanations concerning a wider audience of interested customers.

Plus, here you can also find incidents which are otherwise located in the Public folder.
Personal Data Personal data used for server login.

It is not wise to change them.
053197.gif You can add or exclude information from incident in individual folders. For details see selecting fields on incident list.

 

 

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