If you've approved a customer's credit note for unsatisfactory goods, and the customer has also returned the goods, you can create a credit note using the program. By doing so, you'll receive the goods at your warehouse by the same price with which you unburdened the warehouse when the goods were sold.

1. Document Types Settings

Price Input or Automatic must be selected in the Fill Purchase Price box in the Document Types settings.

2. Creating a Credit Note/Return of Goods

Example: On 13.4.2008, you sold Alpha Trade 5 pieces of the item Item 01. Later, the customer realizes that two of the items are unsatisfactory. You approve the credit note, and the customer returns the unsatisfactory items, that is, you receive them at your warehouse.

Credit notes/returns of goods are always created by adding the documents through which the items were issued. Goods must be re-entered in the warehouse using the same price with which the goods were issued from the warehouse

2.1. Creating a New Document

Open a new document, enter a customer, dates, and all other desired information and click the Add button.

2.2. Adding the Document to which the Return of Items Pertains

Enter the number of the document through which you issued the items to the customer and indicate that it will be reversed. Enter the items or quantities of items to be returned.

When you click the Add button the program will create the document lines.

2.3. Documents for the Return of Items

The credit note document with added lines from document 080300000006

3. Warehouse Card

The warehouse card from our example:

General Functions :

• Issue
• Issue Document

Related Topics:

• Creating Issue Documents
• Credit Notes to Customers