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Remote Support

Remote Support

PANTHEON

Remote support (officially Remote Desktop Support, or RDS) allows you to share your computer's desktop with a support provider.

Case summary

The user encountered an issue in the PANHTOEN program and would like to contact support.
This is done in the following steps:

  1. Selecting Remote support
  2. Select the type of support

1. Selecting Remote support

The logged-in user in PANTHEON or PANTHEON Web selects Remote Support in Help menu.

            


2. Select the type of support


Remote Support opens in the web browser on Usersite.

There are three remote support options (RDS):

  1. Request support from partner
  2. Request support from another user 
  3. I want to support anther user

In the next step, a window appears where the user waits for the support agent.

 

IMPORTANT

Use of this tool is free, provided that you are a PANTHEON user and logged in to the user pages.

 

Related topics:

 Usersite

 

 

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