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Customer Claim Reports

Customer Claim Reports

Customer Claim Reports

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Customer claim repors have the following criteria:

 

Report Type The type of report that should be generated. Reports are divided into solved and unsolved claims, and further divided into the following categories:
  • Detailed by movements
  • Summary by products
  • Detailed by customers and movements
  • Summary by customers and products
  • Detailed by items
Document Types The document types that should be included in the report (document types that are for the Record Only are not listed).
Item Types The item types that should be included in the report.
Date From The date from which to include data in the report.
Date To The date until which to include data in the report.
Min. Days The number of days that have at least passed between receipt and issue. This allows you to quickly find claims that have a waiting time, say, more than 7 days.
Item ID The item ID that the report should be limited to (allows wildcards).
Primary Category The primary category that the report should be limited to.
Sec. Categ. The secondary category that the report should be limited to.
Warehouse The warehouse that the report should be limited to.
Customer The customer that the report should be limited to.
Subject Type The subject type that the report should be limited to.
Department The department that the report should be limited to.
Linked Doc. 1 The linked document 1 that the report should be limited to.
From The date of linked document 1 from which to include data in the report.
To The date of linked document 1 until which to include data in the report.
Linked Doc. 2 The linked document 2 that the report should be limited to.
From The date of linked document 2 from which to include data in the report.
To The date of linked document 2 until which to include data in the report.
Clerk The clerk that the report should be limited to.
Warranty The types of service operations to include in the report, regarind warranty:
  • All - all service operations,
  • Under Warranty - only service operations that have been performed on items under warrant,
  • Warranty Expired - only service operations that have been performed on items whose warranty has expired or is void.
Defect The defect that the report should be limited to. Allows wildcards.
Serial No. The serial number of an item that the report should be limited to.
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or
Report
or
double-click report in tree
Generate a report with the selected criteria.

 

060126.gif Solved claim reports show the difference between received and issued quantities, which in practice lists partially solved claims. With unsolved claims, on the other hand, the whole quantity received to service is shown, even with partially solved claims.


 

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