1. Default Settings - Customer Check, Items ID and Serial Numbers
By default the program enables only warranty check for items, sold to a
customer directly and the customer submitted this item to service. If the
customer has bought the item from a broker and not directly from you, the
program will when receiving the item to service report that the customer did not
buy the item and will ignore the warranty.
See the Example of this service procedure in the topic
Received customer claim lines.
KUPEC d.o.o. has bought from the LASTNI IDENT
items with the LP4 serial number. The
KUPEC d.o.o. turned the same item in
to service.
If some other customer would turn in this item, the program would show a warning (see The customer did not buy
this item with this serial number! Do you want an overview of all buyers of this
item?), however, the line would still be recorded and you could continue
with the work.
2. Items ID and Serial Number Check
If for selling you are using a wholesale network, you can switch off the
customer check at service receivings. Check in
Program parameters | Goods | General the (in Service) find customer by serial number
box, and the customer check function when service receivings will become off.
With this function selected, the program will check only the Items ID and
serial number, and will in the Find linked document
window report all documents the item and serial number appear in.
Example: KUPEC d.o.o. is a merchant or broker and he bought in your
company the LASTNI IDENT item with the serial number LP3.
He than sold this item forward to customer JANEŽIČ
JANEZU, and this customer than turned in this item to your
service.
When entering the items ID and serial number the program will offer a list of
linked documents, where this items with this serial number appears,
regardless to the customer of this documents, and general information of this
documents.
Click the Select document
button and program
will link the currently selected line of the Find linked document
document with the
Received customer claim document (Document, Date, Mths. warr.
and Warr. fields of the line).
Through this procedure you will check also if the item is still under warranty.