A returned customer claim is a document type opposite a received customer claim: it is used to return a repaired or replaced item to the customer.

This requires a document type for that purpose, one is already predefined. Such document types then appear under Service | Issue | To Customer.

Upon selecting one, the returned customer claim window opens.

The window can be divided into:

• Taskbar
• Document Header
• Lines and Line Functions
• Value Bar

A notable feature of returned customer claims is that they can also act as invoices. It is often the case that repairs are billed. No separate invoice needs to be create (in the Goods module), instead this can be accomplished within the returned customer claim.

See also:

• Billing with Returned Customer Claims
• Replacement for Another Item