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Replacement for Another Item

Replacement for Another Item

Replacement for Another Item

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This topic is about solving customer claims whereby you have received an item that does not exist in the product mix anymore (you do not sale it anymore) or you have agreed to replace the returned item with another one.

Example: The customer submits a claim for four items he bought from you. You repair two of them and return them to the customer whereby for the one item the service is chargeable and you issue an invoice for. You replace the third item with a working one and issue a credit note for the fourth item.

1. Replacement of Item through Service Order

1.1. Received Customer Claim Lines

Item MSTOLG/XC102 will be replaced with the Item MSTOLG/XC102-A.

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1.2. Replacement

On the Create Claim tab you have previously already issued the item RACLPHAJ3225/00, the item was repaired. Now you want to replace the item MSTOLG/XC102, which cannot be repaired, with the item MSTOLG/XC102-A.

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Create the processing of issue as usually (see Data about Returned customer claim). First, transfer data of the received item in the Returned goods section - item MSTOLG/XC102:

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Secondly, in the Item field select the item you want to issue instead of the received item. In our example, instead of the item MSTOLG/XC102 select or enter the item MSTOLG/XC102-A and enter the Quantity field:

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2. Replacement through the Returned Customer Claim

2.1. Fill Lines

A click on the Fill Lines 017358.gif panel will open a form with two sections of lines, the Unsolved complaints section above and the Returned goods section below. Through this document you have previously already issued the item RACLPHAJ3225/00. Now, you will instead of the item MSTOLG/XC102 issue the item MSTOLG/XC102-A.

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2.2. Replacement

Create the issue processing as usually (see Returned customer claim). First, transfer data of the received item in the Returned goods section - item MSTOLG/XC102:

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Secondly, in the Item field select the item you want to issue instead of the received item. In our example, instead of the item MSTOLG/XC102 select or enter the item MSTOLG/XC102-A and enter the Quantity field:

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000001.gif The balance of issuing and receiving quantities/item/goods is established!

3. Returned Customer Complaint Report

Customer claim is seen/available in the solved complaints report:

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General description of functions:

Linked topics:



 

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