1. Default Settings - Customer Check, Items ID and Serial Numbers

By default the program enables only warranty check for items, sold to a customer directly and the customer submitted this item to service. If the customer has bought the item from a broker and not directly from you, the program will when receiving the item to service report that the customer did not buy the item and will ignore the warranty.

See the Example of this service procedure in the topic Received customer claim lines.

KUPEC d.o.o. has bought from the LASTNI IDENT items with the LP4 serial number. The KUPEC d.o.o. turned the same item in to service.

If some other customer would turn in this item, the program would show a warning (see The customer did not buy this item with this serial number! Do you want an overview of all buyers of this item?), however, the line would still be recorded and you could continue with the work.

2. Items ID and Serial Number Check

If for selling you are using a wholesale network, you can switch off the customer check at service receivings. Check in Program parameters | Goods | General the (in Service) find customer by serial number box, and the customer check function when service receivings will become off. With this function selected, the program will  check only the Items ID and serial number, and will in the Find linked document window report all documents the item and serial number appear in.

Example: KUPEC d.o.o. is a merchant or broker and he bought in your company the LASTNI IDENT item with the serial number LP3. He than sold this item forward to customer JANEŽIČ JANEZU, and this customer than turned in this item to your service.

When entering the items ID and serial number the program will offer a list of linked documents, where this items with this serial number appears, regardless to the customer of this documents, and general information of this documents.

Click the Select document button and program will link the currently selected line of the Find linked document document with the Received customer claim document (Document, Date, Mths. warr. and Warr. fields of the line). Through this procedure you will check also if the item is still under warranty.