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Lines of Received Customer Claim

Lines of Received Customer Claim

Lines of Received Customer Claim

010381.gif010411.gif010382.gif010383.gif

All items that are received to service are entered here.

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Line The line number. It is assigned automatically and cannot be changed manually afterwards. Use the Insert Line and Renumber Lines functions to achieve that.
Item The ID of the item that has been received to service.

The Service module checks if the customer in the document header has ever purchased this kind of item. If not a message is displayed:
The customer did not buy this item. Do you want an overview of all buyers of this item?

This check is performed only for items that are not tracked by serial numbers. For those that are, this check is performed when entering the serial number and can be disabled (Administration Panel | Settings | Program Parameters | Goods | General | Service - Find Customer by Serial Number).

See also Finding Customers by Serial Numbers.
Name The name/description of the received item. This is retrieved automatically after entering the item ID (and vice versa).
Quantity The quantity received to service. If the item is tracked with a serial number, it must be entered also.
U/M The unit of measurement for the item.
Serial Number The serial number of the item if it's tracked with a serial number. The Serial Number Input window opens automatically if this is the case.
 
The program checks if the selected customer did actually buy an item with that serial number. If this is so, the fields Document, Date, Mths. Warr., and Warr. are read from the document that records the sale. If no such document is found, a message is displayed:
The customer did not buy this item with this serial number! Do you want an overview of all buyers of this item?).
Such a line is nevertheless saved, but the warranty is not recognized.

The check can be disabled in Administration Panel | Settings | Program Parameters | Goods | General | Service - Find Customer by Serial Number (see also Finding Customers by Serial Numbers). In this case warranty is recognized if the item was issued from your warehouse and is still under warranty, irrespective of who returned it.
Document The linked document with which the customer purchased the item.
  • If the item is tracked with a serial number, this is filled in automatically if the corresponding document is found.
  • The document can be looked up with the Find Linked Document function.
  • It can be entered manually. If a document with that number exists in the database, its date will be filled into the Date field.
Date The date of the linked document.
Mths. Warr. The number of months that the warranty is valid. Because the warranty length may vary with time, this shows the warranty length as it was in the Items register on the date of the linked document.
Warranty Denotes whether or not the item is under warranty. The condition is evaluated as follows:
date_of_receipt_to_service <= date_of_linked_document + warranty_length
Valuation Price The valuation price. It depends on the type of stock valuation at the warehouse (see Items register | Warehouse). How this price is calculated is set in Document Types. See also Valuation in the Service Module.
000001.gif Users can be prevented from viewing this by giving them no costing authorization.
Defect The defect, selected from the Defects register. Defects are also a criterion in Customer Claim Reports.
Defect Description The description of the defect, up to 255 characters long.
Department The department associated with the item. It is optional and is determined in the following order:
Cost Ctr, The ID of the associated cost center. The one specified in the Items register will be used by default, but can of course be changed.
000001.gif Trying to delete a customer claim line that has already been linked with a return will result in an error: The line cannot be deleted. It has already been returned with the document(s) no.: yyyyyyyyy.

 

000001.gif Trying to change the quantity in a customer claim line that has already been linked with a return will result in an error: You are trying to change the quantity in a line that is already linked to a return. Do you want to continue?

See also:

 

 

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