Menu trough which we access all tickets trough diffierent views:

• Events/Aswers - detailed view where loggeed in users will be able access to all incidents and all incidents aswers. For example if the ticket 1111471 has 5 aswers we will see 5 records for this ticket in this view.
• My Events/Aswers - detailed view where the logged in user will be able access to access to owned incidents and their aswers.
• Entire POOL - view where loggeed in users will be able access to entire POOL of incidents.
• All - view where loggeed in users will be able access to all incidents.
• All opened -   view where loggeed in users will be able access to all opened incidents.
• My opened -   view where loggeed in users will be able access to their opened incidents.
• All suspended -   view where loggeed in users will be able access to all suspended incidents.
• My suspended -   view where loggeed in users will be able access to their suspended incidents.
• Involved -  detailed view where loggeed in users will be able access to incidents where they are involved.
• My Closed - view where we can access to all closed incidents created by logged in user.
• All closed - view where we can access to all closed incidents.
• New - option trough which we can create a new incident/ticket.
• Solution Delevered - view where we can access to all incidents for which solution was delevered.

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Menu trough which we access to Knowledge Base posts:

• All - option trough which we can review all Knowledge Base posts and their detailes.
• Public - option trough which we can review all public Knowledge Base posts and their detailes.
• New -  option trough which we can add a new Knowledge Base insert.