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A mirrored page will be created for the selected page (this is a page with the same content and the same HTML ID as the selected page).
Select one or more locations in the wiki tree where you want to place the mirrored page.
Warning: A mirrored page cannot be edited, as it only displays the content of the original page!
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Create New Incident
Create New Incident
Create New Incident
To successfully submit incidents the following information must be supplied:
| Priority |
The severity of the reported issue. Select among the following:
- Alarm - critical issue
- Error - serious error, but not top priority
- Hint - request for further instructions
- Improvement - suggestion for improvements
- Sales - question about sales (upgrade, prices, licenses, etc.)
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| Localization |
SI for Slovenia is selected as default.
The localization to which the reported issue applies:
- SI - Slovenian
- HR - Croatian
- YU - Serbian
- BA - Bosnian)
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| Build |
The PANTHEON build number that you were using when the issue occured. |
| Areas |
The area in which the issue occurred (usually: PANTHEON).
- ASSIST - the application for submitting incidents to support provider
- ATENA - e-business
- CHRONOS - monitoring quantity of time consumed
- HEFAIST - payroll, employment, trips, calendars
- HERMES - registers, bookkeeping of materials, orders, goods, finances
- HERMESPOS - easy-to-use POS invoices in retail
- NOVAVERZIJA - upgrade issues
- OTOS - data transfer
- PANTHEON - Administration Panel, Document Types, registers
- ARES - integrated ARES development environment
- ZEUS - analytic accounts,
OLAP, ...
- DOCUMENTOR - tool for creating and editing documentation
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| Context_ID |
The ID number of the window that you opened Helpdesk from. This is also used to find the appropriate Help topic.
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| Version |
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| Attachment |
Check it to be able to attach any file to the incident.
Having saved the text of incident (by clicking
 ) you can attach up to three files to the incident (see
attaching file).
If left unchecked and you already saved the incident, you cannot attach a file. Attachment You can attach up to three files to the incident. In such a case enter a new answer and link it to the missing attachments (see
answering the incident).
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| Short Description |
A short text of the incident. |
| Long Description |
The detailed description of the issue. Try to provide the following information: Where and how exactly it occurred? Could you reproduce it and how? |
| Solution |
Your suggestion for solving the issue (if relevant). |
| End User |
(not required) |
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Click the Save button in the upper right corner after you have entered all information. Having checked Attachment the menu for attaching files appears (see
attaching files).
For future use, submitted and stored incident can be observed in the
General submenu of individual directory (All, Open, My Open, etc.). On the other hand, attached files can be found in the
Attachments submenu.
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