For monitoring customer claims you can use the Service order document through which you can in one place receive faulty item, issue it after repair, replace it with new item or close it with a credit note. When receiving faulty items, the program will perform a check whether this item was bought at your company, through which document and whether this item is still under guarantee. Whether items are still under warranty or not, you can select the type of returning repaired items to customers, chargeable or not.

Customer Claims Processing Scheme:

In the Customer Claims Processing chapter are following topics:

• Received customer claim;
• Returned customer claim;
• Replacement for another item;
• Link to credit note;
• Find customer by serial number;
• Chargeable repair through returned customer claim.

General description of functions:

• Service;
• Received customer claim;
• Returned customer claim.