Categories
Скласти тех карту
User Manual for DataLab PANTHEON 5.5
	End-User License Agreement
	Uvodna beseda
	PANTHEON Editions
	Getting Started
		Instructions for Ensuring Compliance of PANTHEON with SAS
		Ensuring Your Data Is Compliant with SAS
		Installation of PANTHEON and Required Components
		PANTHEON Help
		PANTHEON Basics
			Print Help Topics
			Help Elements
			Glossary
			Window Elements
			Input Elements
			Main Menu
			Toolbar
			Taskbar
				Navigation Buttons
				Templates Menu
				Wizards Menu
				Reports
				36677
				Import/Export Data
				Help Menu
					What´s New
					HelpDesk
					Remote Support
					PANTHEON User Sites
			Keyboard Shortcuts
			Wildcard Characters
			Formulas
			Print Setup
			Filtering and Sorting
			New Record
			Insert Image
			Delete Record
		Assigning Identifiers
		Materials and Goods Movements
		ZEUS Business Intelligence System
	Settings
	Orders
	Accounting with Goods and Materials
	Value-Added Tax
	Service
	Customs Warehouses
	Financials
	Personnel
	Manufacturing
Datalab PANTHEON 5.5
90632
Pantheon RA (android POS) guide
Довідник користувача Datalab PANTHEON Farming
User Site

Remote Support

Remote Desktop Support (RDS) allows you to share your computer's desktop with a support provider.

Such support is faster and more efficient, significantly reducing the cost of support. It requires no specialist knowledge as it is automated to a great extent.

Communication takes place over the HTTP protocol (port 80), allowing it to work even on secure networks (restrictive firewalls). Data transfer is SSL encrypted to ensure a secure connection.

No malware will be installed that would allow unathorized access to your computer. Only you decide when you want to give access to your support provider.

Remote Desktop Support (RDS) allows you to share your computer's desktop with a support provider.

Using RDS

Arrange a RDS session with your support provider by telephone.
When you and your support provider are both ready you can start the session.
During the session you can exchange text messages, plus obtain instructions via telephone.
During the session you can exchange text messages, which are logged for later viewing.

RDS is generally a billable service. Contact your support provider or Datalab partner for more information.

RDS Features

	Double-click it to lauch installation.	ISL Light executable automatically launches, installs and configures itself. No restart required.
	It provides the highest-level protection via Internet using remote support applications.	All data connections are encrypted with SSL using symmetric 256-bit keys. X.509 certificates are used to guarantee the authenticity of transmission.
	Your firewall protection is not in danger.	Since the ISL Light software initiates an outgoing connection, the technology works with your existing firewall and does not require a special configuration.
	Lower outgoing costs because dial-up connection is used.	Text Chat between an operator and a client is possible before and during an online meeting. Switching to the integrated text chat will save on phone call costs.
	Your support provider can show you the solution.	View the client's desktop or invite the client to temporarily view your desktop. Expand the area of usage from on-demand remote support to online collaboration.
	Your support provider can locate and solve your problems.	View the client's desktop securely and gain control of the keyboard and mouse. And vice versa. Solve problems in minutes. Collaborate on documents by working together in real time.
	High performance, No glitches	Only on-screen changes are transferred, thus reducing bandwidth load.
	Adaptive performance for low-bandwith use.	A fast connection allows 24-bit color depth. If the connection speed drops the color depth is reduced (to 8 bits).
	Adapts to different resolutions.	Use it to maximize or minimize windows and for dynamic zoom.
	Quickly transfer files and folders.	To do this, simply drag it to desktop using drag-and-drop.
	Mark solution.	e operator can use the client's desktop as a whiteboard: draw a pointer, use a red marker to circle or underline something.