All items that have been returned to customers are entered here.

Line	The line number. It is assigned automatically and cannot be changed manually. Use the Insert Line and Renumber Lines functions to achieve that.
Item	The ID of the item that is being returned to the customer.
Name	The name/description of the item. This is retrieved automatically after entering the item ID (and vice versa).
Quantity	The quantity of items returned. If the item is tracked with a serial number, it must be entered also. If you enter a quantity that is larger than the one received from the customer, an error is returned: The entered quantity is too large.
U/M	The unit of measurement for the item.
Serial Number	The serial number of the item, if it's tracked with a serial number. The Serial Number Input window opens automatically if this is the case.
Document	The number of the received customer claim with which the item has been received to service. That document is the basis for returning items and closing claims. You can enter it manually or use Find Linked Document function.
Warr.	Denotes whether or not the item is under warranty. The condition is evaluated as follows: date_of_receipt_to_service <= date_of_linked_document + warranty_length
Discount %	The discount granted to a billable item.
Price	The price of a billable item.
VAT	The tax type applied to a billable item.
Defect Description	The description of the defect or the performed repairs, up to 255 characters long.
Department	The department associated with the item. By default it is the one from the document header, but can be changed manually.
Cost Ctr.	The ID of the associated cost center. The one specified in the Items register will be used by default, but can of course be changed.
Valuation Price	The valuation price. It depends on the type of stock valuation at the warehouse (see Items register | Warehouse). How this price is calculated is set in Document Types. See also Valuation in the Service Module. Users can be prevented from viewing this by giving the no costing authorization.

There are several tabs that are useful when the service document is simultaneously an invoice. Their functionality is the same as with other similar documents.

• Prepayments
• Cash
• Posts
• Links

See also:

• Fill In Lines