Tecta Servicing
The module Service in PANTHEON is designed to monitor service activities in the company. A characteristic feature of the Services Department is that the movements of receipts and issues must always be balanced, which is why all movements are managed using a dedicated Warehouse Claim.
This chapter presents a typical example of a servicing process using the example of Tecta, where a product claim made by the end customer is resolved. The chapter also demonstrates how to check whether the claim process was successfully closed.
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Process of receiving a customer claim
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This chapter provides an overview of the claim process at Tecta. |
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Receiving a customer claim
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Receiving a customer claim at Tecta is done using a type of document that enables the product from the customer claim to be received to stock. This chapter shows how to receive a product from the customer claim to stock.
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Issuing a claim to supplier
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Issuing a claim to supplier at Tecta is done using a type of document that enables the return of goods purchased from the supplier or the issue of goods to the supplier for repair.
This chapter shows how to issue goods to a supplier for repair.
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Receiving of a solved claim from supplier
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Receiving a solved claim from the supplier at Tecta is done using a type of document that enables the receipt of goods from a supplier to whom a claim was previously made.
This chapter shows how to receive the repaired goods from the supplier.
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Issuing a solved claim to customer
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Issuing a solved claim to the customer is done using a type of document that enables the return of repaired or replaced goods or the issue of a credit note for a received claim to the customer. This chapter shows how to issue the repaired goods to the customer and how to print the invoice.
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Servicing reports
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Servicing reports enable Tecta to keep track of the status of the claims received and issued. The chapter provides an overview of the status of claims made by a specified end customer.
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