After entering Received customer claim document, you are now returning the item you have successfully repaired.

Example: The customer submits a claim for three items he bought from you. You repair one of them and in few days return it to the customer in few days (see also Received customer claim).

1. Returned Customer Claim

1.1. Select a Document Type of the Returned Customers Claim

In the Service | Issue | Customer menu, select the desired document.

1.2. Entering Data in the Document Header of the Returned Customer Claim

In the header of the Returned customer claim document enter all required data. Especially information about the customer to whom you want to return items.

1.3. Fill Lines

Click the Fill Lines panel and a form with two sections of lines opens, Unsolved complaints section above where are all unsolved complaint of the customer in question and the Returned goods section below. By double-clicking the Unsolved complaints line, the unsolved complaint can be transferred to the Returned goods section.

By double-clicking the lines in the Unsolved complaints section you will transfer these lines in the Returned goods section, meaning you will return them to the customer and through this procedure you will create a Returned customer claim document. After entering the Quantity field in the Returned goods section, the Quantity field in the Unsolved complains section will update or completely disappear if you return the entire quantity.

When you click on the Lines panel, lines from the Return goods section of the Fill Lines panel will appear, this are item you have returned to the customer.

1.4. Returned Customer Claim Report

General description of functions:

• Service;
• Returned customer claim.

Linked topics:

• Received customer claim;
• Service order;
• Replacement for another item;
• Link to credit note;
• Find customer by serial number;
• Chargeable repair through returned customer claim.